![]() Download your Emergency Kit and write your new 1Password account password. ![]() You'll need a different email address to create a new account. Recover your data by copying it to a new account: If you can unlock the 1Password app with your previous password, but you can’t sign in to your account, you’ll still have access to your data locally, but it won’t sync. If you can unlock the app with your previous password If you use multiple languages, make sure you’re using the correct keyboard layout when you enter your password. If your password has accents or special characters, try it with and without them. If your password has spaces, try it with and without spaces. If you have multiple 1Password accounts, try your other account passwords. If you can unlock the 1Password app, but you can’t sign in to your account, copy your data to a new account. If you’ve ever changed your account password, try previous ones. Type your password in another app, like a text editor, so you can see that you’ve entered it correctly. Make sure you’re typing lowercase and uppercase letters correctly. If you believe you know your account password, but it isn’t accepted, try these steps: If you think you remember your account password Otherwise, follow the steps below to try to recover it. Or you can ask a family or team member to recover your account. If you forgot your password and you prepared your Emergency Kit, check the password field. The password you use to sign in to and unlock the 1Password apps is your account password. If you turned off Emergency Kits for your team or you use Unlock with SSO, your team members won't need to save one after you complete recovery.If you can sign in to your account on, you can change your password. Your family or team member will need to save a new Emergency Kit, then sign back in to the 1Password apps. A page will open in your browser with the person’s details. ![]() Click “Complete account recovery” in the email. Complete recoveryĪfter your family or team member has created their new account password, you’ll be notified by email that a recovery is awaiting completion. If your team uses Unlock with SSO, they'll be prompted to set up their trusted devices again. Then they’ll get a new Secret Key and create a new account password. When they click “Recover my account” in the email, a page will open in their browser and they’ll be asked to confirm their email address. ![]() The person whose account you’re recovering will get an email from 1Password. Click the name of a person, then click Begin Recovery below the person’s name.Just keep in mind that after they create a new account password, they won’t be able to access their account until you complete the recovery. You can recover an account for someone at any time. Learn how to add a family organizer or implement a recovery plan for your team. That way, if you can’t sign in, someone will be able to help you. You can’t recover your own account, so make sure at least two family or team members can recover accounts. you belong to a custom group that has the “Recover Accounts” permission.You can recover accounts for other people if: Their two-factor authentication will be reset.They’ll need to sign in again on all their devices once recovery is complete.They’ll be able to access all the data they had before.If your team uses Unlock with SSO, they'll be able to set up their trusted devices again. They’ll receive a new Secret Key and create a new 1Password account password.If you’re a family or team member and you’ve just completed recovery for your account, learn how to sign back in to 1Password on your devices.
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